Can the AI listen to a live call and coach my human agent, or analyse calls afterwards?

Live coaching, where the AI listens in during a call and coaches your human agent in real time, is not available.

You can analyse calls after they end:

1. In the workflow builder, create a workflow with the Call ended trigger, which carries the transcript and other call details.
2. Add a Sub agent step and give it a prompt, for example: summarize the transcript, or: what could we have done better on this call?
3. Use its output in the next steps, for example to send the feedback after the call.